UPPER CUMBERLAND — Upper Cumberland Development District (UCDD) and Area Agency on Aging and Disability (AAAD) employee Loni Hitchcock has received national recognition for her work; being named Senior Medicare Patrol (SMP) Fraud Prevention’s Finest for the month of August 2022.
According to the Administration for Community Living (ACL), the Fraud Prevention’s Finest award goes to an SMP team member who consistently excels in casework, outreach or partnership, models best practices and encourages their SMP peers to improve upon their efforts in these areas.
“You are receiving this award because of the fantastic SMP partnership and casework-related efforts that you have done for the Tennessee SMP,” the notice from ACL continued. “Loni, overall, you are dedicated to helping beneficiaries with their complaints, and it shows through your complex casework.”
Hitchcock, a nine-year employee of the Development District, serves as the State SMP Coordinator, tracking Medicare fraud and helping beneficiaries avoid falling victim to scams. She also serves as Chair of the Tennessee Vulnerable Adult Coalition, Secretary of the Upper Cumberland Adult Abuse Coalition and Tennessee’s Federation on Aging Conference Planning Committee.
In addition to her dedication to her role and those served, Hitchcock excels in delivering her complex case, ensuring they are always complete and easy to understand. She has also completed complex interactions-related training, evident in her SMP-related-referral processes and shares her casework experiences and provides feedback to her SMP peers on the SMP Monthly Networking Calls and in the most recent conference sessions.
“This is a remarkable national recognition,” said Holly Williams, UC AAAD Director. “We are proud of the work that Loni has accomplished and continues to accomplish through casework, educational outreach and partnerships to help empower and assist Medicare beneficiaries and their families. Loni is a great asset to the State of Tennessee and the Upper Cumberland.”