Survey is first nationally standardized report

Cookeville – According to the company, Cookeville Regional Home Health (CRHH) just received a 5-star rating in customer service.

CRHH scored in the top 20% in the national HHCAHPS (Hospital Consumer Assessment of health care Providers and Systems) Patient Satisfaction Benchmark. The HCAHPS survey is the first national, standardized and publicly reported survey of patients’ perspectives of hospital care.

The survey is a data collection methodology for measuring patients’ perceptions of their hospital experience.

It is the first national standard for collecting and publicly reporting information about patient experience that allowed valid comparisons to be made across local, regional and national hotels, according to cms.gov.

“Three broad goals have shaped HCAHPS,” according to the website. “First, the survey is designed to produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers. Second, public reporting of the survey results creates new incentives for hospitals to improve quality of care. Third, public reporting serves to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public investment. With these goals in mind, the Centers for Medicare and Medicaid Services (CMS) and the HCAHPS Project Team have taken substantial steps to assures that the survey is credible, useful and practical.”

To learn more about Cookeville Regional Home Health, visit HERE or call (931) 783-2941.

Photo courtesy of Cookeville Regional.

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Ron Moses is the managing editor of the Upper Cumberland Business Journal and can be reached via email. Send an email.

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