Swallows Insurance tabs Cottles as director of client engagement

COOKEVILLE – Swallows Insurance announced that Christiana Cottles has joined the agency as director of client engagement. Cottles is a Deans List graduate from Tennessee Tech University where she obtained a degree in Psychology with a minor in Social Sciences. 

Matt Swallows, president of Swallows Insurance Agency, said, “This is a new position to our agency which I have been very excited about creating. Christiana is going to help us do one of the most important aspects of any business – tell our ‘why,’ our ‘story.’” 

Christiana will be focused on community involvement, client engagement and retention, social media and digital marketing, brand awareness and promotion and regular education opportunities for our region regarding insurance and risk management. Christiana is the perfect fit to help sync our passion for the community not solely by donations, but also actual involvement in local nonprofit organizations, community groups and our schools. 

Cottles is excited to take Swallows Insurance to a new level of digital communication, client relations and retention. She will be based in the Cookeville office and can be reached at 931-526-4025 or ccottles@swallowsinsurance.com

According to Swallows, an impressive work ethic is what Cottles brings to the table along with her passion to serve in our community and give back to those in need. She has enjoyed volunteering with AARF, Night to Shine, Cookeville Pregnancy Clinic and Heart of the Cumberland. She interned with DCS, Youth Villages and Centers of Development. Cottles currently attends the River Community Church of Cookeville and enjoys traveling and reading. 

Swallows Insuranceis a family owned and operated agency since 1956 and has become a leader in providing quality protection for thousands of individuals, families and businesses throughout the Upper Cumberland. It is one of the largest locally owned agencies in Middle Tennessee. With over 33 employees and three locations in Livingston, Cookeville & Smithville, Swallows provides world class protection for Auto,Home, Health, Employee Benefits, Business, and LifeInsurance needs.  Swallows Insurance islarge enough to handle allof a client’s insurance needs, yet small enough to provide truly personal service. The agency has more Certified Insurance Counselor designations than any other insurance agency in the Upper Cumberland. For more information, call for a consultation or visit online at www.swallowsinsurance.com. 

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