Local electrical company recognized for customer service

Local Electrical Company Earns Top Honor for Customer Service

Electric company serving the Cookeville area wins top honor for customer service and profitability

Cookeville, TN (May 30, 2017) – Hard work and a focus on customer service pays off for Mister Sparky® serving the Cookeville area. The company was recently awarded the President’s Award by Direct Energy® at the company’s National Franchise Convention in Las Vegas. Mister Sparky is part of the Direct Energy family of brands. This is the company’s top honor given to its home services brands.

To earn this distinction a company must have double digit profitability, a double digit sales increase and a Net Promoter Score® (NPS) of 70 and above. NPS is a score companies use to measure their customer’s experience. According to NPS an average company may have a score of 5-10 and this score ranks among the top companies nationwide. The company is independently owned and operated by Randal Petrie.

“We strive to provide positively outrageous service to every client, every time, by maintaining a workforce of professionally trained, customer friendly employees who uphold those values. Receiving this honor is a testament to this oustanding team for a job well done.” said Petrie.

This local, family-owned and operated company has been serving the Cookeville area since 1992. Scott Peters, Petrie’s son-in-law, serves alongside Petrie as Co-Owner and Co-General Manager. They are well known for their support of local community organizations and charities.

“We are extremely proud of Randal, Scott and the entire team. They put their customers first and provide excellent service and quality work. It’s because of that commitment they were able earn this award. We congratulate them on this achievement,” said Mark Baker, President of Franchise, Direct Energy.

They also own and operate the local Benjamin Franklin Plumbing® and One Hour Heating and Air Conditioning®, two other companies in the Direct Energy family of brands.

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