COVID-19: MTNG to temporarily suspend turn-offs for non-payments

SMITHVILLE – Middle Tennessee Natural Gas Utility District (MTNG) remains committed to providing highly responsive service to its customers and communities in 22 Tennessee counties. MTNG understand the COVID-19 emergency could have long-range economic impact on everyone.  As such, MTNG has voluntarily issued a temporary suspension of all disconnections for non-payment of natural gas bills and has also temporarily suspended the assessment of late fees on natural gas bills not paid by the “due date.” 

If your job or business has been impacted by this pandemic, your MTNG natural gas bill is one less thing to worry about right now, according to MTNG officials. Customers are advised to contact their local MTNG office for arrangements or questions about their bill.  MTNG will continue to work with each of its impacted customers to set up payment plans that work for their unique circumstances. 

MTNG asks those who have the ability to continue paying their natural gas bills in a timely manner to please continue to do so. 

MTNG thanks all of its customers for their business. While the offices are temporarily closed to public traffic in the interest of community safety, MTNG’s drive-up windows, drop boxes, and phone lines remain available to serve its customers. 

Information on COVID-19, paying bills electronically, and more can be found on the company’s website at As always, MTNG will respond to critical calls 24 hours a day.

This site uses Akismet to reduce spam. Learn how your comment data is processed.