COVID-19: Middle Tennessee Natural Gas closes lobbies

SMITHVILLE – The health and safety of its workforce, customers and communities is the top priority of Middle Tennessee Natural Gas Utility District (MTNG) as the impact of the Covid-19 virus continues to be felt around the world. MTNG remains committed to providing highly responsive service to our customers and our communities. Safeguarding the health of our employees is the first step in maintaining our operations and meeting the needs of the communities that we serve.

Effective Monday, March 23, the lobbies and showrooms are closed to public traffic until further notice. As always, the office phone numbers will connect critical calls to MTNG personnel 24-hours a day. The office personnel are available to assist by phone or at the drive-up windows during MTNG’s normal 8 a.m. – 5 p.m. office hours.

Safety related calls will be handled per MTNG’s normal operating procedures. However, MTNG asks for all customers to cooperate and to notify them if any individual within the home or business is ill, so that MTNG personnel can be prepared when responding to the call. Currently the offices remain open and available to assist you.

Bills can be paid at all MTNG office drop-boxes or drive-up windows, as well as through the mail, over the phone or electronically. MTNG encourages any customer that does not already participate to consider signing up for one of its electronic bill payment options. This process can be handled via the website or by calling your local office.

MTNG will continue to follow the guidance and recommendations from the U.S. Centers for Disease Control and Prevention (CDC) as well as state and local governmental agencies. As the situation continues to evolve, MTNG will revise plans and make the necessary decisions to ensure the safety and health of its workforce while trying to minimize the disruption for our customers.

At this time, the following measures are in place, so that the utility can focus on its core mission to provide safe and reliable natural gas service:

  • Suspend and reschedule non-critical appliance installs.
  • Suspend meter change-out program.
  • Test and ensure our capabilities to continue operations remotely.
  • Restrict travel.
  • Cancel training classes and meetings.

These changes are not made lightly, and MTNG recognizes how these temporary modifications in operations could impact families. We will work through this together, and we ask for your patience.

If additional limitations or restrictions are mandated by federal or state authorities, MTNG will comply with all guidelines and restrictions while trying to minimize the impact to customers. Staff will continue to monitor this situation daily and provide updates as quickly as possible.

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