COOKEVILLE – Cookeville Regional Medical Center (CRMC) has been designated among the top 15 percent of hospitals nationwide in patient experience based on responses from its Medicare patients – and has received the 2015 Healthgrades Outstanding Patient Experience award.
Only 452 hospitals in the U.S. received the award, which is based on how their own patients respond to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for visits occurring between January-December 2013. Healthgrades evaluated patient experience by applying a scoring methodology to 10 patient experience measures data supplied by the HCAHPS survey of patient perspectives of their hospital care.
“It is an honor to receive this recognition based on what our patients have to say about our hospital,” Paul Korth, CEO at CRMC, said. “Our staff and physicians work hard every day to provide our patients with the best in patient care given in a kind, caring and compassionate way. It is our goal to not only meet our patients’ expectations but to exceed them.
“We have a number of initiatives underway to ensure that we continue to monitor our patients’ satisfaction,” Korth added. “We routinely survey our patients and monitor their feedback to identify areas where we may need to improve. In order to meet our patients’ needs, it is important that we listen to their comments and opinions and consider all of their feedback, both positive and negative.”
CRMC is a 247-bed regional referral center serving more than 350,000 residents in the Upper Cumberland region. The hospital has more than 200 physicians in 40 different medical and surgical specialties including cardiology, electrophysiology, cardiac and thoracic surgery, vascular surgery, pulmonology, cancer treatment, orthopedics, physical rehabilitation and neurosurgery. The medical center’s Rehabilitation Center is located within a block of the hospital and includes both outpatient services and a 20-bed inpatient unit. CRMC also houses a 32-bed behavioral health hospital owned and operated by Ten Broeck Tennessee.
