COOKEVILLE — Tackling the growing demand for final mile logistics services, Averitt has expanded its residential delivery network. The service enhancement is seen as a key step by the company to offer a complete supply chain solution to retail and e-commerce shippers.
“Driven by growth in the e-commerce sector, the retail industry is transforming, and so is the retail supply chain,” says Wayne Spain, Averitt’s president and chief operating officer. “Averitt’s final mile delivery and white glove services offer the capacity and technology that many retailers are struggling to secure in the market today.”
While e-commerce shipments have been traditionally tied to parcel delivery, Averitt’s final mile network accommodates the transportation needs of bulky and heavy products. These types of residential deliveries can vary from pallets of floor tiling to outdoor grills and patio furniture.
The service enhancement will provide shippers with a variety of direct-to-customer delivery options. Aside from standard doorstep delivery, Averitt’s specialized white glove services include room of choice delivery, unpacking and debris removal. The services also feature real-time shipment visibility, which has been a pain point for many retail shippers.
Managed by Averitt’s Specialized Services team, shippers and their customers have access to around-the-clock support and shipment oversight 365 days a year. The service underwent two years of testing and development before launching publicly. This involved piloting the service in select markets such as Atlanta.
In terms of growth, Averitt expects the demand for final mile services will continue to rise for the foreseeable future. Based on an analysis of the company’s top customers in 2018, 55 percent of the accounts had direct or indirect ties to the retail industry. This marked a 5 percent increase from 2017.
“We’re able to provide a smooth delivery experience that connects the shipper right to their customer’s living room,” Spain says. “As e-commerce growth continues and the need for residential services increases, we are positioned to meet the changing needs of our shippers and their customers.”
About Averitt Express
Averitt Express is a leading provider of freight transportation and supply chain management with international reach to more than 100 countries. The company is a founding SmartWay℠ partner, and specializes in delivering customized transportation solutions that include cross-border, dedicated, expedited ground/air, intermodal COFC/TOFC, international ocean/air, local customization, less-than-truckload, PortSide®, retail solutions, temperature-controlled, transportation management, truckload (dry van, flatbed, brokerage) and warehousing services. Averitt’s technology offerings include a full suite of web-based shipping tools, electronic data interchange (EDI), warehouse management systems (WMS), and transportation and operations management systems. Together, these services and technology solutions provide “The Power of One” to shippers, allowing them access to multiple transportation solutions from a single provider. For more information, call 1-800-AVERITT (283-7488) or visit AverittExpress.com.
